FAQ

UK, Ireland, Europe, USA, Australia

For more information about the shipping please visit our delivery page. DELIVERY

When your order is sent, our system will send an e-mail message with your order information.

Unfortunately, once your parcel has been returned to our office, it cannot be re-sent to you. You will receive an automatic refund with 7 working days.

If you order your slippers gift wrapped we will send them in a brown, grey, red or black gift box.

- Gift boxes are not refundable

If the product is faulty within 6 months of normal use, you will be entitled to a full refund.

If the product is faulty after 6 months of normal use, we will not be able to issue you with a full refund.

You can return any item within 14 days of the purchase, provided with email information that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging (bag or a box).

If you would like to send your order back  kindly use our return centre onaie.returnscenter.com

Please contact us on enquiries@onaie.com and we will help you with any problem!

Please do not put you slippers in to the dryer, kindly visit our blog post on how to case about your slippers.

Your Onaie Sheepskin Slippers will stretch and mold to the shape of your feet with wear.

Please do not wash ONAIE sheepskin slippers in the washing machine, all sheepskin slippers are handmade. How instructions how to clean slippers visit our journal.

To get the best fit please use our size guide. If you are between the sizes please size up, for example if you are size 5.5 please chose size 6.

Please visit our journal on how to clean our sheepskin slippers

ONAIE slippers are made for indoor wear only

Our sheepskin slippers and sheepskin mules are made out of 100% leather. For more information please see our Sustainability and Ethical Policy

As most of our slippers are handmade they cannot be resoled.

As most of our slippers are handmade they is a warranty on them of 6 months.

All our slippers are made for us in Poland and sold from the United Kingdom.

The slippers should fit comfortably with your foot. If the slippers are loose it means they are too big. Kindly check our SIZE GUIDE to chose the perfect size.

We highly recommend our range of sheepskin slippers. Sheepskin brings a lot of health benefits. Sheepskin is naturally breathable it helps to regulate your circulation and body temperature at any time.

Sheepskin naturally absorbs any odours and a great deal of moisture so our sheepskin slippers will keep your feet dry. We do not recommend washing our sheepskin slippers. For more on how to care about the slippers please visit our BLOG.

If we receive a worn pair we donate it to our local charity Greenwich & Bexley Community Hospice.

Discount codes are subject to restrictions. Some discount codes may only apply to a specific category of products. Please know that you can use one discount code at a time. Discount codes are invalid during the Black Friday Bonanza Sale.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by ONAIE and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor ONAIE run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

As soon as ONAIE have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at ONAIE from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by ONAIE. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Once ONAIE has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please contact ONAIE to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options