FAQ

What you ask for

ONAIE is a small family London-based company specialising in handcrafted sheepskin slippers and moccasins. Created by artisans in the Polish Highlands, their range includes stylish, high-quality indoor and outdoor footwear for both women and men, along with women's clothing.

We are based in London, United Kingdom

The lifespan of your slippers depends on how often they’re worn and how well they’re cared for. Onaie slippers are made from high-quality natural materials and, with proper care, can last for several years. We recommend replacing your slippers when they no longer provide adequate comfort or support, or if the soles show signs of significant wear. For your peace of mind, all Onaie slippers come with a 6-month warranty.

Slippers should not be too loose, as this can cause them to slip off your feet and may lead to discomfort or instability when walking. Onaie slippers are designed to fit snugly at first, especially those made from natural materials like sheepskin, which will gently stretch and mould to your feet over time. A well-fitting slipper should feel secure yet comfortable, offering support without being tight.

Slippers should feel snug but not tight when you first try them on. Onaie slippers, particularly those made from sheepskin, will naturally soften and mould to the shape of your feet with wear. A close fit ensures they stay securely on your feet without slipping, while still allowing room for comfort. If your slippers feel overly tight or restrictive, it’s best to try the next size up for a more relaxed fit.

Onaie sheepskin slippers are designed to gently mould to the shape of your feet over time, so we recommend choosing your standard shoe size for the best fit. If you are between sizes, it’s advisable to size up for added comfort. For detailed guidance, please refer to our size guide here:Onaie Size Guide

Whether or not to wear socks with your slippers is entirely down to personal preference. Onaie slippers are made from natural materials like sheepskin and wool, which are soft against the skin and help regulate temperature, keeping your feet warm in winter and cool in summer, even without socks. However, if you prefer an extra layer or wish to keep your slippers fresher for longer, wearing socks is a perfectly good option too.

Yes, Onaie sheepskin slippers are a wonderful choice for your feet. Crafted from natural sheepskin, they are breathable, helping to regulate temperature and keep your feet comfortable all year round. Sheepskin is also naturally hypoallergenic and gentle on the skin, making our slippers suitable even for those with sensitivities. The soft, cushioned design offers everyday comfort and support, making them both a practical and luxurious choice for indoor wear.

Wearing slippers at home is a wonderful way to keep your feet warm, clean, and comfortable—particularly on hard floors or during the colder months. Onaie slippers, made from natural materials like sheepskin and wool, offer gentle support while helping to regulate temperature. They also help protect your feet from dust, cold surfaces, and minor knocks, making them a practical and cosy choice for everyday indoor wear.

At the moment, our collection includes only a small selection of men's slippers, as the majority of our customers are women. However, we’re always listening to feedback and exploring ways to expand our range in the future. In the meantime, some of our simpler, unisex styles may be suitable for men depending on size and fit.

At Onaie, we primarily focus on creating beautifully handcrafted sheepskin slippers for women, made by women. Our designs are thoughtfully created with women’s comfort and style in mind. However, we believe everyone deserves warm, cosy feet – and we’re always exploring ways to expand our range to suit a wider audience.

With proper care, your Onaie slippers should last you for many years. They are made using high-quality natural materials and traditional handcrafting techniques, which contribute to their durability. Due to the handmade nature of our products, we offer a 6-month warranty for your peace of mind. To help extend their lifespan, we recommend wearing them indoors and following our care guidelines.

Each pair of Onaie slippers is lovingly handcrafted in Poland by skilled artisans using traditional techniques that have been passed down through generations. We use high-quality natural materials such as sheepskin, wool, and cowhide, all carefully chosen for their comfort, durability, and sustainability. From cutting and stitching to shaping and finishing, every step is carried out by hand, ensuring that each pair is unique and made with the utmost care.

Yes, high-quality slippers can be beneficial for your feet, especially when worn indoors. Our slippers are crafted from natural, breathable materials such as sheepskin and wool, which help regulate temperature and provide gentle cushioning. The soft support helps relieve pressure on the feet, while the enclosed design keeps them warm and comfortable. However, it’s important to choose a style that suits your foot shape and needs, for example, those requiring more structure may prefer a style with a firmer sole.

Slippers should fit snugly but comfortably, offering gentle support without feeling tight or restrictive. Onaie slippers are made from natural materials like sheepskin, leather and wool, which will soften and mould to the shape of your feet over time. When trying on a new pair, your toes should not feel cramped, and your heel should sit securely without slipping. If you're between sizes, we generally recommend sizing up for the best fit.

Absolutely, Onaie slippers make a thoughtful and cosy gift for any occasion. Beautifully handcrafted and made with natural materials, they’re perfect for birthdays, Christmas, or simply as a treat for someone special. If you're unsure about sizing or style, a gift card is also a lovely option to let them choose their favourite pair.

Not all Onaie slippers are suitable for outdoor use. Styles such as our Light Brown Slipper Boots and Heritage Slippers feature a durable hard sole, making them appropriate for light use outdoors. However, our standard sheepskin slippers are designed primarily for indoor wear, as their cowhide soles are soft and will naturally become more supple over time. To preserve their shape and longevity, we recommend wearing these styles indoors only.

We kindly advise against putting your Onaie slippers in the dryer, as the heat can shrink, warp, or otherwise damage the natural materials. For best results, please allow your slippers to air dry naturally at room temperature, away from direct sunlight or radiators.

We offer shipment through three main carriers: DHL, Royal Mail, and Evri. You have the choice to select which company to use for your purchase. For more information please visitShipping & Delivery

All our orders are shipped from London, United Kingdom

If you've made a direct purchase from us, please use our return center: https://onaie.returnscenter.com/. If your purchase was through Etsy, Not on the High Street, or any other platform, kindly return to our address and include your details in the parcel:

ONAIE Ltd

Post Office, 50 Wrotham Rd, Welling DA16 1LN

We're sorry to hear that your order arrived in an unsatisfactory condition. To resolve this quickly, please email us at enquiries@onaie.com with full details of the issue, and we'll address it as soon as possible.

Klarna

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.