ONAIE FAQ's

General Questions

ONAIE is a small family London-based company specialising in handcrafted sheepskin slippers and moccasins. Created by artisans in the Polish Highlands, their range includes stylish, high-quality indoor and outdoor footwear for both women and men, along with women's clothing.

We are based in London United Kingdom

Shipping

We offer shipment through three main carriers: DHL, Royal Mail, and Evri. You have the choice to select which company to use for your purchase. For more information please visit Shipping & Delivery

All our orders are shipped from London, United Kingdom

Returns

If you've made a direct purchase from us, please use our return center: https://onaie.returnscenter.com/. If your purchase was through Etsy, Not on the High Street, or any other platform, kindly return to our address and include your details in the parcel:

ONAIE Ltd
Office C103
Unit 1, Meridian Trading Estate
20 Bugsby’s Way
London SE7 7SJ

Use this text to answer questions in as much detail as possible for your customers.

We're sorry to hear that your order arrived in an unsatisfactory condition. To resolve this quickly, please email us at enquiries@onaie.com with full details of the issue, and we'll address it as soon as possible.

Please email us at enquiries@onaie.com