ONAIE is a small family London-based company specialising in handcrafted sheepskin slippers and moccasins. Created by artisans in the Polish Highlands, their range includes stylish, high-quality indoor and outdoor footwear for both women and men, along with women's clothing.

We are based in London United Kingdom

We offer shipment through three main carriers: DHL, Royal Mail, and Evri. You have the choice to select which company to use for your purchase. For more information please visit Shipping & Delivery

All our orders are shipped from London, United Kingdom

If you've made a direct purchase from us, please use our return center: https://onaie.returnscenter.com/. If your purchase was through Etsy, Not on the High Street, or any other platform, kindly return to our address and include your details in the parcel:

ONAIE Ltd
Office C103
Unit 1, Meridian Trading Estate
20 Bugsby’s Way
London SE7 7SJ

Use this text to answer questions in as much detail as possible for your customers.

We're sorry to hear that your order arrived in an unsatisfactory condition. To resolve this quickly, please email us at enquiries@onaie.com with full details of the issue, and we'll address it as soon as possible.

Please email us at enquiries@onaie.com

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.