Privacy policy

This website is owned and run by ONAIE Ltd a company incorporated in England and Wales and registered with Companies House under company number 09288102.

 Preamble

Organisations are obliged under the Data Protection Act 1998 in the UK and under the General Data Protection Regulations (GDPR) to publish information and implement processes that guard their use of the Personal Data of individuals. Personal Data can be any information from which an individual can be identified, in addition to names, this can include email addresses, telephone numbers, addresses, financial information, and much more. This policy has been produced to ensure that you are fully informed of the was in which we use your information and your rights as regards that information. ONAIE Ltd at all times wish to be transparent regarding our use of your data and to provide the best service possible.

Information that we hold

In connection with our business, we hold information about individuals. Some of this information falls under the heading of Personal Information.  

If you sign up to marketing emails on our website then your name and email address will be held to distribute details of sales, offers and other products you may be interested in. 

When a sale is made on our website, either through PayPal, Stripe, and third party portals, we will hold information regarding the sale including, the name and address of the purchaser, contact information for the purchaser including email or phone numbers, details of the order, details of the delivery and details of the amounts involved. 

We do not hold any personal credit card or bank information. All sales will be made via PayPal or Stripe and information regarding the actual payment will be held by those third parties. We do not have access to this information and we do no control how this information is used by those third parties. If you wish to find out more information regarding their use of your information you should either contact them directly or view the appropriate information on their websites.  

Our purpose for processing Personal Information

We hold on to information regarding sales in line with our legal obligations and as a backup should that information be needed at any time to resolve any disputes, queries or complaints. Our lawful basis for holding and processing this information are legal obligations and contractual rights. 

Our marketing database is held to advertise products, sales and discounts that may be suitable for each individual. We may also advise you on upcoming products and other matters that may be of interest that are connected with your use of our products. In holding and processing this information we rely on our legitimate interests and in some cases your consent.  

How long your information is held for

Information regarding a sale or purchase will be held for 6 years in line with our legal and financial obligations. Following this 6 year period it will be deleted as detailed in this policy. If there is an ongoing dispute, complaint or other issue that requires it we may hold on to this information for so long as is necessary to resolve the issue.

Marketing information will be held for as long as we continue to offer products, discounts and sales that may be of interest. Any information that you have provided us for this purpose will be deleted on request provided that the information is not also held in connection with a sale or purchase.  

Your rights under the DGPR and the Data Protection Act 1998

You are entitled to request copies of any information we hold about you by making a subject access request. Such a request should be made in writing and either emailed to us under the contact details on this website or otherwise posted to our registered address. We will respond to this address within 30 days.

You are entitled to have the Personal Information we hold about you deleted on request provided that our right to hold such data is subject to your consent. If you have made a purchase or were involved in a sale them we may not be able to delete your information as we will be required to hold on to this information for legal and financial purposes. 

You also have a right to correct any incorrect information that is held about you. This is just an overview of your rights. Other rights and obligations regarding Personal Data can be found on the Information Commissioners website at www.ico.org.uk.

Complaints

Complaints for misuse of your Personal Information can be made to the Information Commissioners office. However you will be expected to first contact the company concerned to see if your complaint can be resolved directly with them. If you have any complaints regarding our use of your data or any other matter concerning our company then please contact us using the details on the contact page or write to us at our registered address.  

We reside within the UK and all processing by our company is performed within the UK. We do not transfer your Personal Data outside of the UK or EU. This policy may be updated from time to time. The last update was made on 27 January 2022.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.