Shipping & Delivery
Shipping and Delivery Information
For all types of deliveries, once your order has been dispatched, our courier will send you an email containing your tracking information. Please note that we do not use untracked services. If you believe you have not received your email, please check your spam folder or contact us at enquiries@onaie.com.
UK Standard Delivery
| Shipping Service | Delivery Time | Cost |
| Evri Standard |
2 to 4 working days |
FREE |
|
Evri (Order under £15) |
2 to 4 working days |
£2.99 |
| Royal Mail |
2 to 4 working days |
£3.99 |
| DHL Express Delivery UK |
1 to 3 working days order before 8 am for next-day delivery. Deliveries to the UK mainland |
£9 |
-
Excludes weekends.
-
Excludes bank holidays.
-
Excludes deliveries to Northern Ireland, the Highlands, and the Channel Islands.
Delivery within 2-3 working days (an additional day may be needed for Northern Ireland, Highlands, and Channel Islands).
Channel Islands
Orders placed to Jersey or Guernsey are zero-rated exports, meaning you will not be charged VAT. The price you see at checkout will not change, as this covers our costs of doing business with the Channel Islands.
International
Free International delivery on orders over £100
|
Shipping Service |
Delivery Time |
Cost |
| DHL EXPRESS IRELAND | 2 to 4 working days | £16.90 |
|
DHL EXPRESS US |
3 to 6 working days |
£25 |
|
DHL EXPRESS EUROPE |
2 to 4 working days |
$25 |
|
DHL EXPRESS AUS |
3 to 6 working days |
£29.95 |
| DHL EXPRESS CA | 3 to 6 working days | £29.95 |
| Rest of World | 7 to 10 working days | £29.95 |
Dispatch times don't include Friday evenings, Saturdays, Sundays, and major holidays. Transit times don't include major holidays and Sundays but may include Saturdays, depending on the delivery service provider.
International Deliveries
You will have to pay customs and/or VAT charges and a handling fee in the receiving country before you can claim the parcel. These charges will depend on the country you are in, the value of the item, and whether it is a gift or commercial goods. If you decide not to pay the fees, your parcel will be disposed of by the customs in your country and you will not be entitled to a refund. You will not be charged UK VAT, which will be deducted at the checkout."