Shipping & Delivery

Shipping and Delivery Information

For all types of deliveries, once your order has been dispatched, our courier will send you an email containing your tracking information. Please note that we do not use untracked services. If you believe you have not received your email, please check your spam folder or contact us at enquiries@onaie.com.

UK Standard Delivery

  • Free Delivery - Evri (2 to 4 business days)

  • £2.99 - Order under £15 - Evri (2 to 4 business days)

  • £3.99 - Royal Mail (2 to 4 business days)

  • £9 - DHL Express Delivery (1 to 3 business days, order before 8 am for next-day delivery. Deliveries to the UK mainland)

  • Excludes weekends.

  • Excludes bank holidays.

  • Excludes deliveries to Northern Ireland, the Highlands, and the Channel Islands.

Delivery within 2-3 working days (an additional day may be needed for Northern Ireland, Highlands, and Channel Islands).

Channel Islands

Orders placed to Jersey or Guernsey are zero-rated exports, meaning you will not be charged VAT. The price you see at checkout will not change, as this covers our costs of doing business with the Channel Islands.

International

Free International delivery on orders over £100

European Union

  • Express European Shipping (DHL) - 2 to 4 working days

USA

  • Express Worldwide Shipping (DHL) - 3 to 4 working days

The rest of the world

  • Express Worldwide Shipping (DHL) - 3 to 12 working days

Dispatch times don't include Friday evenings, Saturdays, Sundays, and major holidays. Transit times don't include major holidays and Sundays but may include Saturdays, depending on the delivery service provider.



International Deliveries

You will have to pay customs and/or VAT charges and a handling fee in the receiving country before you can claim the parcel. These charges will depend on the country you are in, the value of the item, and whether it is a gift or commercial goods.
If you decide not to pay the fees, your parcel will be disposed of by the customs in your country and you will not be entitled to a refund.
You will not be charged UK VAT, which will be deducted at the checkout."