FAQ

Yes. As all ONAIE slippers are handmade in small batches rather than mass produced, some styles may be available on pre-order when demand is particularly high. This allows us to keep producing carefully made slippers while managing popular styles and limited stock.

UK delivery usually takes 2 to 4 working days. International delivery can take between 2 and 11 working days, depending on the destination. During particularly busy periods, delivery may take a little longer.

For more information about shipping and delivery, please visit our Shipping & Delivery page: https://onaie.com/pages/shipping-delivery

All returns or exchanges must be registered through our online returns centre:

https://onaie.returnscenter.com/

If you are specifically looking for slippers with a firm or sturdy sole, our Light Brown Slipper Boots are one of the best ONAIE styles to consider. Their firm sole makes them practical for everyday indoor wear and for briefly stepping outside to the garden, shed or bins in dry conditions. Our traditional handmade sheepskin slippers can also feel firm when new, although the natural materials soften and become more flexible with wear.

Slipper boots are the ONAIE style to choose if you want your slippers to cover your ankles. The higher shape provides more coverage than a traditional slipper or mule, making slipper boots particularly useful for cold feet, chilly homes and customers who simply prefer a more wrapped-up feel. ONAIE slipper boots are available in sheepskin, wool and felt styles.

Mule slippers are the easiest ONAIE style to slip on and off because they have an open back. They are a good choice if you want warm house slippers without having to pull anything over your heel or ankle. Our Amelia Sheepskin Mules and Lucky Dip Sheepskin Mules combine the easy slip-on shape with genuine sheepskin and natural wool.

For working from home, choose slippers that stay comfortable for long periods rather than something you only want to wear for an hour. ONAIE sheepskin, wool and felt slippers are made from breathable natural materials and are designed for everyday wear at home. If your home is cold, a wool-lined slipper boot gives extra warmth and ankle coverage, for example our Light Brown Slipper Boots. If you prefer something lighter, a wool-felt slipper is a good all-day option.

If your feet tend to get hot in slippers, look for breathable natural materials rather than heavy synthetic linings. Natural wool, wool felt and genuine sheepskin allow heat and moisture to move more easily around the foot. ONAIE felt slippers are a particularly good lightweight option, while genuine sheepskin provides warmth without trapping heat in the same way as many synthetic materials.

If you have narrow feet, ONAIE’s fitted ballerina-style felt slippers are usually the best place to start. Their closer shape helps hold the foot more securely and reduces excess space across the upper. Styles such as our Highlander and other fitted felt slippers are particularly worth considering if ordinary slippers often feel loose on your feet.

For wider feet, look for ONAIE slippers with a softer opening or a more relaxed shape rather than a very fitted ballerina style. Mule slippers can be a good option because the open-back design gives the foot more freedom, while natural wool and sheepskin also soften and mould with wear. If you have wide feet or are between sizes, you may find sizing up more comfortable.

For cold tiled, stone or wooden floors, choose slippers with plenty of natural insulation between your foot and the floor. ONAIE sheepskin slippers and wool-lined slipper boots are particularly good choices because natural wool helps retain warmth while remaining breathable. Our Light Brown Slipper Boots also have a firm sole, making them a practical option for customers who spend a lot of time on cold hard floors.

If keeping your feet warm is your main priority, start with ONAIE sheepskin slippers or wool-lined slipper boots. Slipper boots give extra coverage around the foot and ankle, while genuine sheepskin provides a thick natural lining that helps retain warmth without feeling like a synthetic fleece. Our Light Brown Slipper Boots are a popular choice for customers looking for warm slippers for colder homes and cold floors as they have a sturdy sole.

Sheepskin slippers use the natural hide with the wool attached, creating a thicker, plush lining that is especially good for warmth and cold feet. Wool and wool-felt slippers are generally lighter while still providing natural warmth and breathability. If you want maximum cosiness, choose sheepskin or a wool-lined slipper boot. If you prefer something lighter for everyday indoor wear, wool or felt slippers may suit you better.

ONAIE slippers are handmade using natural materials including genuine sheepskin, natural wool, wool felt, suede and leather, depending on the style. Our range includes warm sheepskin slippers, lightweight wool and felt slippers, slipper boots, mules and leather house slippers, so you can choose the material and level of warmth that suits you best.

Yes. ONAIE sheepskin slippers are made using genuine natural sheepskin and wool rather than faux fur. Our sheepskin is sourced as a by-product of the meat industry, helping to make use of material that already exists. Genuine sheepskin is naturally warm, soft and breathable and gradually moulds to the shape of your foot with wear.

ONAIE is a small family-run British business based in London, specialising in handmade sheepskin, wool, felt and leather slippers.

All our slippers are made in Poland using traditional techniques passed down through generations. It’s an important part of our heritage and the story behind ONAIE.

Yes. All ONAIE slippers are handmade in Poland by skilled craftswomen using traditional techniques passed down through generations.

All ONAIE orders are dispatched from our London studio and sent via our local postal service.

We offer shipment through three main carriers: DHL, Royal Mail, and Evri. You have the choice to select which company to use for your purchase. For more information please visit Shipping & Delivery

All our orders are shipped from London, United Kingdom

If you've made a direct purchase from us, please use our return centre: Returns Centre. If your purchase was through Etsy, Not on the High Street, or any other platform, kindly return to our address and include your details in the parcel:

ONAIE Ltd

Post Office, 50 Wrotham Rd, Welling DA16 1LN

We're sorry to hear that your order arrived in an unsatisfactory condition. To resolve this quickly, please email us at enquiries@onaie.com with full details of the issue, and we'll address it as soon as possible.

Please email us at enquiries@onaie.com

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a payment card on the Klarna app or logging into www.klarna/com/uk. You can also enable Autopay and we will automatically collect payments on the due date. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.